As a manager that has worked with Dr.Simms for over 14yrs I value my position as an Office Manager to ensure great customer service and patient education that our patients deserve. When that is not exemplified from my front office staff… More changes must be made. As with any job expectations are required and when it becomes clear that those expectations are ignored then the proper changes are taken to protect the company and our brand! I can ensure you that now that we have made changes to our front office staff you will be greeted with a pleasant smile and a warm welcome as you come through the door. Please feel free to come into our office to experience the changes we have made to ensure a pleasant visit.